Resolve 5X customer queries using AI-generated responses. Setup in minutes within Slack or as a Chrome extension.
Trusted by world-class brands
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Slash time taken to search, follow up, and write responses; get AI-generated answers, automated ticket summaries, and conversational support within Slack, a Chrome extension that sits on top of your favorite ticketing tools, and a web chat.
Threado AI can be trained flexibly across your entire database through links, docs, sheets, and integrations. It can craft perfect answers based on the resources it’s been trained on and reference the sources which validate accuracy and helps your teams find links faster.
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Threado AI comes with an intuitive and user-friendly dashboard that is easy to navigate. Train, test, customize, integrate with your favorite apps, and install across your favorite channels in minutes, not hours.
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SoC2 Type II is certified and designed to keep your sensitive data secure. All customer data is encrypted. All data in transit is encrypted using TLS 1.2+.
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Get a comprehensive view of the bot’s performance and accuracy. Understand bot conversations directly from the dashboard - answer queries, identify gaps, and update your knowledge base to improve Threado AI’s performance.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
Your support side-kick
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